Uok FAQ — All your questions answered here

No. uok's rules allow each person to hold only one account. Creating multiple accounts from the same device, IP address, or payment method is strictly prohibited and may result in account suspension.

Yes, an OTP is sent to your mobile number after registration. You must complete verification using that OTP. For large withdrawals, KYC verification may also be required.

Yes, registration on uok is completely free. There are no registration fees or sign-up charges. Once registered, you become eligible for a welcome bonus.

The minimum deposit on uok varies by payment method. For bKash/Nagad, deposits generally start from BDT 500. Crypto deposits have a set minimum inclusive of network fees.

Deposits via mobile banking (bKash/Nagad/Rocket) are typically credited within 1–5 minutes. Crypto deposits may take 10–30 minutes depending on blockchain confirmations.

uok does not charge any deposit fees. However, your mobile banking operator may apply their own charges. Crypto transfers are subject to network fees, which are determined by the user's chosen network.

The minimum withdrawal amount on uok varies by payment method. For mobile banking, the minimum withdrawal is generally BDT 500. Daily and weekly maximum limits also apply.

If your withdrawal is stuck, first check that your KYC verification is complete. Make sure any bonus wagering requirements have been met. If the issue persists, contact uok's 24/7 live support.

Wagering requirements mean you must wager your bonus balance a set number of times before you can withdraw. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to place BDT 30,000 in bets. Requirements vary by bonus, so check the promotions page for full details.

With uok's daily cashback, you get a percentage of your net losses returned to you every day. Cashback is typically credited to your account automatically the following morning. Reaching higher VIP tiers helps you earn the maximum cashback rate.

Yes, uok is fully mobile-friendly. All games are available on both Android and iOS devices via mobile browser or the uok app. The app loads quickly and is battery-efficient.

All games on uok are audited by independent third parties and powered by RNG (Random Number Generator) technology. Live Casino games are run by real dealers and streamed live.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email and an OTP will be sent to you. Verify your identity with the OTP, then set a new password.

Go to Account Settings, navigate to the Security section, and enable Two-Factor Authentication. You can activate 2FA using an OTP sent to your mobile number or via the Google Authenticator app. Once enabled, an additional verification step is required at every login, keeping your account more secure.

Yes, uok's support team includes Bengali-speaking agents. Full support in Bengali is available for Bangladeshi users — just write in Bengali on live chat and you'll get a reply in Bengali.

For any complaints, contact the support team via live chat or email. For serious complaints, you can fill out and submit a formal complaint form. All complaints are reviewed within 48 hours.

Go to Account Settings > Responsible Gaming to activate self-exclusion. You can close your account for a set period (30 days, 6 months, or permanently). No marketing communications will be sent during the self-exclusion period.

No, uok strictly enforces an 18+ policy. Age is verified during registration, and identity documents are required as part of the KYC process to confirm you meet the age requirement. Any account found to belong to a minor is closed immediately.